INFORMATION ON DATA PROTECTION

 

For PsychicReadings24.com

With this data protection policy we would like to inform you of how we process personal data and to inform you about your rights. PsychicReadings24.com values the protection of the personal data of its users and customers very highly. The privacy policy of PsychicReadings24.com is very much in line with the provisions of the EU’s General Data Protection Regulation (GDPR) and in concert with data protection regulations applicable for PsychicReadings24.com and obtaining in each specific country. This privacy policy explains the type of data stored by PsychicReadings24.com and how the data is used.

The privacy policy applies to the website PsychicReadings24.com.

 

  1. THE CONTROLLER FOR DATA PROCESSING

 

SERENE CENTER GUIDING UNIVERSAL5 LIMITED
112C High Street, 1st floor
Hadleigh
Ipswich
IP7 5EL
United Kingdom

Company Number: 12495924

Tel:  +44 (0)13 2292 7753

Website: https://PsychicReadings24.com

 

II. DEFINITIONS

This privacy policy uses the definitions of the General Data Protection Regulation (GDPR).

“Personal data” is any information concerning an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Restriction of processing” means the marking of stored personal data with the aim of limiting their processing in the future.

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

“Pseudonymisation” means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

“File system” means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis;

“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for his nomination may be provided for by Union or Member State law.

“Processor” means a natural or legal person, public authority, agency or other body, which processes personal data on behalf of the controller.

“Recipient” means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities, which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law, shall not be regarded as recipients. The processing of this data by those public authorities shall be in compliance with the applicable data protection rules and in accordance with the purposes of the processing.

“Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

“Consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

 

III. PROCESSING PROCEDURES

We gather and process the following personal data relating to you and provided to us by you:

  • Contact and address information, so long as you provided us with your contact details or if you registered on our website,
  • Online identifiers (e.g. your IP address, browser type and browser version, the operating system used, the referrer-URL, its IP address, the file name, access status, volume of data transmitted, date and time of server request),
  • Social media identifiers,
  • Meta data (Salutation, name, date of birth, address and possibly e-mail address) for legitimising a new user account,
  • Password (either entered by the user or the default password issued by the system, in any case stored in encrypted format),
  • Your customer number,
  • Payment information, as long as you provided it to us,
  • the addition “recruited by”, as long as you provided this information to us,
  • Your VAT ID number, if you are working for us and are VAT registered with HMRC.

 

IV. PURPOSES OF THE PROCESSING

We process your data for the following reasons:

  • for contact purposes as requested by you,
  • for information concerning our offer,
  • for processing and implementation of the contract, particularly for consultation purposes,
  • for advertising purposes,
  • for sending our newsletter by e-mail, provided you registered for this,
  • for quality assurance, and
  • for our statistics.

 

V. LEGAL BASIS FOR THE PROCESSING

Your data is processed based on the following legal framework:

  • Your consent, pursuant to Article 6 (1) (a) of the GDPR,
  • For fulfilment of a contract with you, pursuant to Article 6 (1) (b) of the GDPR,
  • For fulfilment of legal obligations, pursuant to Article 6 (1) (c) of the GDPR, or
  • On the basis of our legitimate interests, pursuant to Article 6 (1) (f) of the GDPR.

If the processing of your personal data is based on our legitimate interests within the meaning of Article 6 (1) (f) of the GDPR, those interests may include

  • improvement of our web content,
  • protection of our website from misuse, and
  • to maintain our statistics.

 

VI. DATA SOURCES

We get the data from you (including through the devices you use). If we do not collect the personal data directly from you, we shall inform you separately of the source from which the personal data originates and, if applicable, whether it came from publicly accessible sources.

 

VII. TRANSMISSION / CATEGORIES OF RECIPIENTS

When processing your data, we work with the following service providers, which have access to your data:

  • Providers of web analysis tools,
  • Web-hosting-providers,
  • Payment service providers,
  • Transport service providers,
  • Telephone service providers,

The use of web analysis tools may lead to data being transmitted to third countries outside the European Union. If this happens, transmission will take place on the basis of legally envisaged contractual regulations which are meant to ensure adequate protection of your data and which you can view on request.

 

VIII. DURATION OF STORAGE

We shall store your personal data only for as long as it is necessary for attainment of the processing purpose, or if the storage is based on a legal retention obligation.
We store your data,

  • if you have given your consent for the processing, until you revoke your consent,
  • if we need the data for implementation of a contract, but at most for as long as the contractual relationship between you and us exists or if the retention periods are still valid,
  • if we are using the data on the basis of a legitimate interest, for as long as your interest in deletion or anonymisation does not outweigh ours.

Application data for a job as Reader shall be deleted automatically after six months, provided no contract has been concluded.

 

IX. YOUR RIGHTS

You have the right, partly under certain preconditions,

  • To demand information about the processing of your data, as well as to get a copy of your personal data stored with us. You can, among other things, also demand information about the purpose of the processing, the categories of personal data being processed, the recipients of the data (if the data is shared), duration of storage or the criteria for determining the storage duration;
  • To correct your data. In the event that your personal data is incomplete, you have the right to demand completion of this data, taking into consideration the purpose of the processing;
  • To have your data deleted or blocked. Reasons for demanding deletion or blocking of the data can include: the data subject revokes the consent under which the processing is being conducted; the data subject objects to the processing; the personal data is being processed unlawfully;
  • to have the processing of your data restricted;
  • to object to the processing of your data;
  • to revoke your consent for the processing of your data in future, and
  • to complain to the responsible supervisory authority about unauthorised data processing. The supervisory authority in the United Kingdom is the ICO. If you are not based in the United Kingdom, you may contact the supervisory authority that is relevant to you.

The ICO’s contact information is as follows:

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

X. CONTACT FORM & E-MAIL CONTACT

There is a contact form on our website which can be used for making contact electronically. If a user chooses this option, the data entered into the input mask is transmitted to us and stored here, provided we do not already have this data (because you are logged on to your account). Alternatively, it is possible to make contact using the e-mail address provided. In this case, the user’s personal data that is transmitted together with the e-mail is stored.

 

XI. REGISTRATION

You can voluntarily open an account on our website by providing the necessary personal data. In this process, data provided by you during registration will be transmitted to us and stored by us, subject to revocation by you. The user can temporarily or permanently close his user account at any time. To do this, the user can simply send a text message (e-mail or letter) stating clearly his intention to close the account. We expressly reserve the right to verify such requests, as well as other customer requests, with regard to their legitimacy, in order to prevent unauthorised use by third parties.

 

XII. CONSULTATIONS

You can hold consultations with external consultants through our website, using telephone service. All information you exchange with the consultant during the conversation is voluntary and shall remain confidential. Third parties will not listen in on your conversation.

Consultations by telephone will take place via a device connecting the external consultant and the customer. In this process, no personal data will be transmitted to the parties except the customer number. We shall record the conversations, if we are obliged to do so by law. We might record the conversations for quality control and training purposes.  The conversations will be deleted upon expiry of the statutory retention period.

 

XIII. EVALUATION

You can rate the consultations using the evaluation function on our website, in order to give the consultants valuable feedback and to make it easy for other customers to select the right consultants. This is done by giving a rating of 1 to 5 stars via the telephone menu directly after the conversation, or via the website by giving a rating of 1 to 5 stars as well as a text reflecting your experience with the respective consultant.

The text evaluations together with the stars awarded will be visible on the public profile of the consultant and the HTML site-map, whereby the latest ratings will appear on top of the list. Users will be able to see the heading and text of the rating, the number of stars, the customer’s first name, and the date and rating given.

 

XIV. DATA PROTECTION

We have taken extensive technical and organisational measures to protect your data against possible threats such as unauthorised access or unauthorised perusal, modification or distribution, as well as against loss, damage or misuse.

To protect personal data from access by unauthorised third parties during transmission, we safeguard the data transmissions using SSL-encryption, where possible. This is a standardised encryption procedure for online services, particularly for the web.

 

XV. LOG FILES

Usage data is transmitted via the respective Internet browser every time you access our website, and this data is stored in log files, so-called server log files. The data records which are stored in the process contain the following data: The domain from which the user accesses the website; date and time of the request; IP address of the requesting computer, website(s) which the user visits within the context of the services offered; data volume transmitted; browser type and version, operating system used, name of the Internet service provider; message indicating whether the request was successful. These log file records are evaluated in an anonymous form in order to improve the service and make it more user-friendly, as well as to find and rectify errors and to control the utilised capacity of servers.

 

XVI. COOKIES

This website uses so-called cookies. A cookie is a text file with an identification number that is transmitted to and stored in the user’s computer during usage of the website, together with other requested data. This file is kept there on standby for any subsequent visit to the website and helps to authenticate the user. Since cookies are just simple files and not executable programmes, they don’t pose any danger to the computer. Depending on the configuration of the Internet browser selected by the user, the browser will automatically accept cookies. This configuration can, however, be changed and the storage of cookies can be deactivated or set in such a way that the user is notified as soon as a cookie is deposited on the computer. In the event that the use of cookies is deactivated, some functions of the website may, however, become unavailable or only partially available. You can prevent the storing of cookies on your computer by our website any time through a relevant adjustment of the settings on your Internet browser, and hence permanently object to the placement of cookies. Cookies that are already active on your computer can be deleted any time through the Internet browser or any other software programme. On some occasions we work together with advertising partners, who help us to make our online content more appealing to you. To this end, cookies from our partner companies (third-party cookies) will also be stored on your computer when you visit our website. If we happen to work with the aforementioned advertising partners, you will be personally and specifically informed in the next sections about the use of such cookies and the extent of the information collected in each case.

 

We distinguish between the following types of cookies:

First-Party Cookies: First-party cookies are transmitted by the platform just visited.

Third-Party Cookies: Third-party cookies are cookies transmitted by a platform/website other than the one visited by the user. If a user accesses a website and another entity transmits a cookie through this website, this will be considered a third-party cookie.

Absolutely necessary cookies: These cookies are necessary for you to be able to navigate through the website and use its functions, e.g. to access secure sections of the website. Without these cookies, certain services cannot be provided, e.g. display of content tailored to your computer or device.

Performance cookies: These cookies generate information regarding the use of the website by the visitors, e.g. which web pages are requested more frequently and whether users get error messages from these web pages. However, these cookies do not gather any information relating to the identity of the visitor. All information collected by these cookies is amalgamated and is therefore anonymous. It is used only to optimise the website.

Functionality cookies: These cookies enable the website to store decisions made by you (e.g. language settings and your region), and to offer you improved and personalised functions. They can also be used to store your settings with regard to font size, fonts and other individualised parts of the web-site. They can also be used to provide services requested by you, e.g. to show a video or to use the comment function of a blog. Information collected by these cookies can be anonymised. Your surfing activities cannot be tracked on other platforms.

Social media cookies: These cookies are used when you click on a button on the website for purposes of sharing information on social media. The social network will record this action and can use it for marketing or advertising purposes.

Marketing / Advertising cookies: These cookies are used to show you adverts that could be relevant to you, based on your interests. They are also used to limit the frequency with which a particular advert is being displayed to you. We also use cookies to measure the effectiveness of our advertising campaign. They are placed there by advertising networks with our permission and they record your visit to a website. This information is then passed to other organisations, e.g. advertising providers. Oftentimes marketing and advertising cookies are attached to website functions. Our advertising cookies also enable you to participate in customer surveys and in this way allow us to get feedback from you, so that we can improve your user experience on our website.

 

 

XVII. EXTERNAL TOOLS, PARTNERS AND SERVICES

 

COOKIE CONSENT WITH

This website uses a cookie consent tool with technology from xxxxxxx (hereinafter “xxxxxx”) to obtain valid user consent for cookies and cookie-based applications where required. The party offering this technology is xxxxxxxxxxx, website: https://xxxxxxxxxxxxx.com/ (hereinafter referred to as “xxxxxxxxxxx“).
Whenever you visit our website, the following personal data will be transferred to xxxxxxxxx:

  • Your declaration(s) of consent or your revocation of your declaration(s) of consent
  • Your IP address
  • Information about your browser
  • Information about your device
  • The date and time you visited our website

Moreover, xxxxxxxx shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the xxxxxxxxxxx cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.

xxxxxxxxxx uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of such cookies is Art. 6 Sect. 1 Sentence 1 lit. c GDPR.

 

GOOGLE ANALYTICS

PsychicReadings24.com uses Google Analytics, a services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. This service makes it possible to analyse the use of this website and uses cookies for this. To this end, the information generated by the Cookie, such as your anonymised IP-address, is transmitted on behalf of PsychicReadings24.com to a server of Google Ireland Ltd. in the USA, stored and evaluated there. This is so because Google Analytics was given the extension code “gat._anonymizeIp();” on this website. This ensures anonymised collection of IP-addresses. Anonymisation of your IP-address is generally done through the truncating of the IP-address by Google Ireland Ltd. within the European Union or in other member states of the European Economic Area (EEA). In the context of the Google Analytics-advertising function, remarketing and the reports are used to provide services ac-cording to demographic features and interests. These procedures help align advertising measures more closely with the interests of the respective users, with the help of the information about user behaviour. In the context of remarketing, personalised advertising measures can be displayed on other websites based on your surfing behaviour on the website of PsychicReadings24.com. In this process, advertising materials can contain products which you have looked at before on the website of PsychicReadings24.com. Provided you have agreed that your web browser history be connected to your Google account and that your Google account be used to personalise advertisements, Google will use this data for remarketing purposes across multiple devices. You can revoke the collection of your data by Google Analytics any time. For this, you have the following possibilities at your disposal:

Most browsers accept cookies automatically. You can prevent the use of cookies by adjusting the relevant settings of the browser software; in this case, however, it may then not be possible to use all functions of the website. The adjustments have to be made separately for each browser used. Furthermore, you can prevent the collection and processing of this data by Google Ireland Ltd. by downloading and installing the browser add-on available through the following link: https://tools.google.com/dlpage/gaoptout?hl=en. As an alternative, or within browsers on mobile devices, this can be done by clicking on the following link: Deactivating Google Analytics An Opt-Out-Cookie will be stored in the user’s device for the website of PsychicReadings24.com and be in effect for the browser currently being used. If cookies are deleted in this browser, this link must be clicked again. You can find detailed information about the terms of use and data protection at https://www.google.com/analytics/terms/us.html or under https://policies.google.com/.

 

GOOGLE TAG MANAGER

This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. Google Tool Manager only implements tags. This means that no cookies are used and no personal information is collected. Google Tool Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager.

 

FACEBOOK CUSTOM AUDIENCES

This website uses the Facebook Pixel and the “Custom Audiences” function of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (hereinafter referred to as: “Facebook”). This function serves the purpose of presenting visitors to this website with advertisements (“Facebook-Ads”) based on their interests, within the framework of their visit to the social network provider Facebook. Further-more, the function also makes it possible to display individualised advertising banners in the social network provider Facebook, which can contain products previously viewed by the user on the website of PsychicReadings24.com (remarketing).

For this, the Facebook Pixel was implemented by Facebook on this website. It is through this Pixel that a direct connection to the Facebook servers will be established during your visit to the website. In this process, information will be sent to the Facebook servers to the effect that you have, among other things, visited this website (including information about the type of products you bought and in which quantities), and Facebook will assign this information to your personal Facebook account, if you are a Facebook customer. If you then visit our web pages, a direct connection will be established via the tracking pixel between your browser and the Facebook server. In this way, Facebook will receive information, among others from your browser, that your terminal (e.g. your PC) has accessed our web page. If you are a Facebook user, Facebook can use this information to associate your visit to our web pages with your Facebook account. In the same way, Facebook can in the end recognise whether a Facebook advert was effective – for instance, whether it led to the conclusion of an online purchase. In this regard, we and, if necessary, our cooperation partners, receive only statistical data from Facebook without any reference to a concrete person. This is done to assess the effectiveness of adverts. Tracking using the Pixel is done in a way which does not enable us to identify you as a person, and it marks users as visitors to our website only in a way that is anonymous for us. Facebook uses cookies for this process. Facebook stores and uses the data collected with the help of the Pixel. This happens at least partially also outside the territorial area of applicability of the EU data protection regulations. You can find detailed information about the collection and use of data by Facebook, as well as the rights and possibilities open to you in this regard for the protection of your privacy, in Facebook’s data protection guidelines available at https://www.facebook.com/about/privacy/. Alternatively, you can deactivate the “Custom Audiences” remarketing function at https://www.facebook.com/settings/?tab=ads#_=_. To do this, you must be logged on to Facebook.

 

PINTEREST CONVERSION TRACKING

Our website uses Pinterest social network conversion tracking technology (Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland), which enables us to show Pinterest relevant advertisements and offers on Pinterest to our website visitors who have already taken an interest in our website and our content/offers and are Pinterest members. For this purpose, a so-called conversion tracking pixel from Pinterest is integrated into our pages, which tells Pinterest when you visit our website that you have visited our website and which parts of our offers you are interested in. For example, if you have taken an interest in our subscriptions on our website, Pinterest may display an advertisement on our subscriptions.

You can opt-out of the collection of data to display interest-based advertising on Pinterest at any time in your Pinterest account settings at https://www.pinterest.de/settings or at https://help.pinterest.com/de/article/personalization-and-data#info-ad.

 

GOOGLE ADS TRACKING

PsychicReadings24.com uses the Conversion-Tracking system of Google Ireland Limited (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), being the latter’s advertising customer (“Google Adwords customer”), for purposes of marketing performance measurement. For this purpose, a Google Adwords pixel is integrated on each of the registration pages of PsychicReadings24.com, and this pixel transmits the registration event to Google without any details of the customer concerned – besides the common technical features of every website visit (e.g. browser, IP-address). For purposes of recognition and assignment of the users, a cookie will be installed by Google, provided you ac-cessed the website through a Google advert. These cookies will lose their validity after 30 days. Each AdWords user receives a different Cookie. Cookies cannot therefore be tracked via the websites of AdWords users. For further information on data protection at Google, visit https://www.google.com/policies. Besides, users can also deactivate or revoke Google adverts as a whole or in parts at https://privacy.google.com/?hl=de#google-experience (execute Opt-Out).

 

GOOGLE RE-MARKETING

Using the re-marketing technology from Google Ireland Limited (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), users who have already visited websites belonging to PsychicReadings24.com will once again be targeted through interest-based advertising on the web pages of the Google’s partner network. In this process, advertising materials can contain products previously viewed by the user on the website of PsychicReadings24.com (remarketing). To this end, Google remarketing tracking pixels are integrated on this web page, and these collect and transmit information about user behaviour on the website (e.g. advisors viewed), the technical features of the visit to the website (e.g. the browser used, IP-address) as well as the purchase behaviour (e.g. last-visited advisors) without reference to any person. Google uses cookies for purposes of recognition and assignment of users. Provided users have agreed that their web browser history can be connected to their Google account and that information from their Google account can be used by PsychicReadings24.com to personalise advertisements that they see on the web, Google will use the data of these registered users together with Google Analytics data to create and define target group lists for remarketing purposes across multiple devices. To support this function, Google Analytics will collect Google-authenticated IDs of these users. This personal data from Google will temporarily be merged with Google Analytics data from PsychicReadings24.com to form target groups.

You can find more information and possibilities concerning the deactivation of this ad placement at https://adssettings.google.com/u/0/authenticated (go to “Ad settings” link, then “Deactivation”).

 

MICROSOFT BING ADS

In addition, our websites use Conversion Tracking and the Universal Event Tracking from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). For this purpose, tracking pixels from Microsoft are integrated on the order confirmation page and on other selected pages of this website. When the user visits these web pages, the usual technical information (such as the operating system, browser used, IP-address) as well as information about the user’s surfing behaviour (e.g. products/services viewed), is transmitted to Microsoft and stored there. If an order (e.g. a signup or a call to a Reader) is made, only data without any references to the person, such as the order number, item number and the order value, is transmitted to Microsoft. This information helps evaluate and optimise PsychicReadings24.com’s advertisements in connection with Microsoft Bing ads programme.

For purposes of recognition and assignment of the users, so-called cookies are used, provided you accessed our website through a Microsoft Bing advert. We together with Microsoft Bing can know that someone clicked on an advert and was forwarded to our website. No personal information regarding the identity of the user is disclosed. If you do not wish to take part in the tracking process, you can also reject the placement of a Cookie required for this, through the browser settings, which generally deactivates the automatic installation of cookies. You can find more information about data protection and the installed cookies, as well as the possibility of revocation at Microsoft Bing, on Microsoft’s website: https://privacy.microsoft.com/en-US/privacystatement

 

MAILCHIMP (E-MAIL-MARKETING)

MailChimp, which provides the software and infrastructure for sending consent-based electronic messages. MailChimp is a marketing platform for small businesses created by the Rocket Science Group.

The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA

MailChimp is aware of its obligation towards recipients of such messages and has a zero-tolerance policy for spam.

Furthermore, MailChimp offers various possibilities of analysing how the despatched newsletters are opened and used, e.g. to how many users an e-mail was sent, whether the e-mails were rejected, and whether the users unsubscribed after receiving the e-mail. These analyses are, however, only group-related and we do not use them to rate individuals.

If you don’t wish to continue receiving our newsletter, you can unsubscribe at any time by clicking on the relevant link contained in every mailing.

For further information on data protection at MailChimp, visit https://mailchimp.com/legal/privacy/

 

YOUTUBE

We use the service provider YouTube for the integration of videos, among other things, in our web-site. YouTube is operated by YouTube LLC with headquarters in 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is represented by Google Ireland Limited with headquarters in Gordon House, Barrow Street, Dublin 4, Ireland.

If you visit pages of our website equipped with a Plugin – for example, our media library – a connection is established with the YouTube servers, and the Plugin is displayed in the process. Through this, a message will be sent to the YouTube server indicating which of our websites you visited. If you are logged onto YouTube as a member, YouTube will assign this information to your personal user ac-count. If the Plugin is used, e.g. when the start button of a video is clicked, this information will also be assigned to your user account. You can prevent this assignment by logging out of your YouTube user account as well as other user accounts belonging to YouTube LLC and Google Ireland Ltd. and deleting the relevant cookies of those providers before using our website.

You can find further information on data processing and data protection by YouTube (Google) at www.google.de/intl/de/policies/privacy/.

 

FACEBOOK VISITOR ACTION PIXEL

With your consent, we use the “visitor action pixel” from Facebook Inc. within our websites. With the help of these pixels, we can track the actions of users after they have seen or clicked on an advert. This will enable us to gauge the effectiveness of adverts on the mentioned platforms for market re-search purposes. The data collected in this way is anonymous to us; that is, we do not see the personal data of individual users. This data is, however, stored and processed by the respective platform providers – something we shall inform you of to the best of our knowledge. For more information, we refer you to the respective privacy policies: https://www.facebook.com/about/privacy/.

 

FACEBOOK PLUG-INS

Plugins of the social network provider, Facebook, are integrated on our website. The provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook Plugins by the Facebook logo or the “Like” button on our web page. You can find an overview of the Facebook Plugins here: http://developers.facebook.com/docs/plugins/.

If you go to our web pages, a direct connection will be established between your browser and the Facebook server via the Plugin. Facebook will then receive the information that you have visited our website with your IP-address. If you click on the Facebook “Like” button while you are logged onto your Facebook account, you can interlink the contents of our web pages onto your Facebook profile. Facebook can then use this information to assign your visit to our websites to your Facebook account. We would like to point out that we as the providers of the web pages do not have any knowledge of the contents of the transmitted data, nor do we receive any information of how it is used by Facebook. You can find more information about this in the privacy policy of Facebook at: http://www.facebook.com/policy.php.

 

FACEBOOK CONNECT (SOCIAL NETWORK CONNECT

You can also register with your respective Social Network Login (Facebook Inc.) on our website by disclosing the data stored in your respective Social Network profile. Your registration will then be done automatically using your profile information at Facebook. This includes, among other things, your name and e-mail address. The use of this function is subject to the data protection conditions and terms of use of the respective Social Network provider. You can find more information about this in the privacy policy of Facebook at: http://de-de.facebook.com/policy.php.

 

GOOGLE FONTS

We use Google Fonts, a service of Google Ireland Ltd. (hereinafter referred to as: “Google”). The integration of these web fonts is done by accessing a server, usually a server of Google Ireland Ltd. in the USA. Through this, a message will be sent to the server indicating which of our websites you visited. The IP-address of the browser of the user whose terminal accessed this website is also stored by Google. You can find more information in Google’s privacy policy, which you can access through: www.google.com/fonts#AboutPlace:about www.google.com/policies/privacy/.

 

BAMBORA

Payments are processed through our partner Bambora. Bambora AB, reg. no. 556233-9423, is a Swedish Acquirer and payment institution with a license to provide payment services under the supervision of the Swedish Financial Supervisory Authority (“Bambora”), Vasagatan 16, Stockholm, Stockholm 11347, Sweden (hereinafter referred to as: “Bambora”). We shall transmit your IP address to Bambora for purposes of preventing and exposing fraud cases. Your IP address will then be stored by Bambora during the process of storing the credit card as well as during the online prepayment procedure. All data is stored in encrypted form.

You can find more information in Bambora’s privacy policy, which you can access through: https://www.bambora.com/privacy-policy/

 

Twilio

Telephone and SMS services are processed through Twilio. Twilio is a cloud communications platform that provides communications to web and mobile applications. Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105.

You can find more information in Twilio’s privacy policy, which you can access through: https://www.twilio.com/legal/privacy

 

Updated: 27/09/2020

 

 

Privacy Policy for our Facebook and Instagram Pages

When you visit our Facebook Page or Instagram Page (hereinafter “Facebook”), we are jointly responsible with Facebook for the processing of your personal data. Instagram is part of the Facebook group of companies and shares infrastructure, systems and technology with Facebook and other Facebook companies (https://www.facebook.com/help/111814505650678?ref=dp).

Below we inform you about the associated data processing:

Information about the collection of personal data and contact details of the person responsible

Data Purpose of Use Legal Basis
1 User interactions (postings, likes etc.) User communication via social media Art. 6 para. 1 lit. f) GDPR
2 Cookies Target group advertising Art. 6 para. 1 lit. f) GDPR
3 Demographic data (e.g. based on age, location, language or gender) Target group advertising Art. 6 para. 1 lit. f) GDPR
4 Aggregated data without personal reference (e.g. page activities, page views, page previews, likes, recommendations, articles, videos, page subscriptions including origin, times of day) Target group advertising Art. 6 para. 1 lit. f) GDPR

 

The promotional use of your personal data is particularly important for Facebook. We use the statistics function to learn more about the visitors of our fan page. Using this function enables us to adapt our content to the respective target group, by using demographic information about the users, such as age and locations.

To provide the social media service in the form of our Facebook fan page and to use the Insight function, Facebook usually stores cookies on the user’s device. These include session cookies that are deleted when the browser is closed and persistent cookies that remain on the device until they expire or are deleted by the user.

A cookie is a tiny text file that allows a website to recognize a browser. When a website is called up, cookies are stored in a text file on the computer and are called up and read the next time the web server is called up. As a user, you can decide yourself via your browser settings whether and which cookies you wish to allow, block or delete.

According to Facebook, the cookies used by Facebook are used for authentication, security, website and product integrity, advertising and measurements, website functions and services, performance, and analysis and research. Details of the cookies used by Facebook (e.g., cookie names, duration of function, content collected and purpose) can be found at on the following links: https://www.facebook.com/policies/cookies/ and https://help.instagram.com/1896641480634370?ref=ig There you will also find the option to deactivate the cookies used by Facebook. The collection and storage of data through the use of the above-mentioned Facebook cookies can also be refused at any time with effect for the future by clicking on the following opt-out link: http://www.youronlinechoices.com/de/praferenzmanagement/.

 

Note about Facebook Insights:

For statistical evaluation purposes we use the Facebook Insights function. In this context, we receive anonymous data on the users of our Facebook fan page. A conclusion to your person is not possible for us. For further information, please refer to Facebook’s cookie policy.

 

Pursued legitimate interests, provided that the legal basis is Art. 6 para. 1 lit. f) GDPR

We see our legitimate interest in data processing in the presentation of our company and our products and services for your information.

 

Transmission and use of personal data

Recipients or categories of recipients: Facebook and Instagram. If you interact within Facebook and Instagram directly, Facebook Inc, 1601 Willow Road, Menlo Park, California 94025, USA, also has access to your data. Facebook is located here in a third country where the level of data protection is lower. Facebook is subject to the EU-U.S. Privacy-Shield in order to guarantee an adequate level of data protection according to European standards.

 

Rights

We cannot fulfil our information obligations according to Art. 13 EU-DSGVO, as only Facebook has full access to the user data. If you wish to exercise your rights as a data subject, please contact Facebook directly here. You are entitled to the following rights:

  • Right of access by the data subject: Art. 15 EU-GDPR
  • Right to rectification: Art. 16 EU-GDPR
  • Right to erasure (‘right to be forgotten’): Art. 17 EU-GDPR
  • Right of restriction of processing: Art. 18 EU-GDPR
  • Right to object: Art. 21 EU-GDPR
  • Right to data portability: Art. 20 EU-GDPR
  • Right to lodge a complaint with a supervisory authority: Art. 77 EU-GDPR
  • Right of withdrawal consent at any time: Art. 7 Para. 3 EU-GDPR

 

According to Art. 21 EU-GDPR,you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. 2 The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.if personal data are processed for the purpose of direct marketing, you also have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is necessary to ensure that the data are not processed for the purpose of direct marketing.

 

Data protection officer

You can contact the data protection officer of Facebook via the online contact form provided by Facebook at https://www.facebook.com/help/contact/540977946302970.

 

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